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FAQs for readers who have already activated their full-access subscription

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MASON CITY — Since the Globe Gazette began offering full access to digital content for subscribers, thousands of North Iowans and beyond have activated their digital accounts so they can see all the news they want, when and where they want it, in addition to special online-only news, photos, videos and more.

But as with any new technology, some people have questions. Here are some of the frequently asked questions (FAQs) and answers:

Q: I activated my account, but whenever I try to log in a message tells me "It looks like you already have an account." I know that. How do I go straight to Globe Gazette content?

A: You need to click the big blue "activate" button just one time. As part of that process, you confirm a login email address and create a password. Those are what you will use on all future visits to Find the words "Log in" on the gray bar near the upper right corner of the home page. Click on those words, then log in.

You can tell that you've successfully logged in because your name will now appear in that gray bar.

You can log out every time you leave, but it isn't necessary. If you have a private computer and are not worried about anyone else using it, you can stay logged in between visits.

Q: I activated my account and logged in just fine the first day. But after that, the E-Edition wouldn't accept my login. What is wrong?

A: Go to and click the words "Log In" on the gray bar near the upper right corner of the home page. Once you are logged in, you will see the title "E-edition" pop up in that same gray bar. Click it to go directly to today's E-Edition.

Q: I had the Globe Gazette’s news and sports apps on my smartphone before I activated my digital account. But now the apps show padlocks next to some sections. You told me I have full access, so why are there locks?

A: When we introduced the full-access subscription model, we also improved the phone apps. If you have the latest version, images of small padlocks will appear next to some section titles.

Tap on one of those section locks and then tap on any story. You will be prompted to log in with the email and password you created when you activated your full-access subscription. Once you do that, all of the padlocks disappear and you have full access to the Globe’s smartphone content.

Q: I've never used the Globe’s apps before. Is there a charge? How do I get them?

A: There is no additional fee. All of our digital content — the website, E-edition and smartphone apps — are part of your full-access subscription.

If you are an iPhone or iPod user, tap App Store on your device. Search for the "Globe Gazette" news app. The sports app is called "North Iowa Prep Sports” from the Globe Gazette."

If you are an Android user, open Play Store on your device and search for the "Globe Gazette" news app or for the "North Iowa Prep Sports" app.

Q: Still Have Questions?

A: If you are a subscriber and still have questions about how to activate your digital subscription please contact our call center at 800-433-0560.


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